FAQ

Is there a minimum age restriction when renting from Unique Car Rentals?

Yes, all the vehicles have a minimum age requirement of 25 years old, while with others high power vehicle it is 30 years old.

I am over 25 years old but I have a Probationary Drivers License, can I still rent a vehicle from Unique Car Rentals?

No, unfortunately you will not be able to drive any of our vehicles.

How many km’s come free with the vehicle?

All our vehicle come free with a 150km allowance, though this can be increased for a small fee. Our weekend package comes with 450km total.

Do you offer short terms rentals? Like a couple of hours, or even half-day rentals?

No, the minimum hire period is 24 hours. We do offer a ‘Supercar Chauffeur’ service that is available by the hour however, with prices starting from $280 per hour. This service allows you to be driven by a professional chauffeur in the luxury or sports car of your choice. More information is available here.

How long is a weekend package?

Our weekend package starts from 4pm on the Friday of the booking and the ends at 10am on the Monday.

Do I need a credit card to make a booking?

No, you can make a booking by using electronic funds transfer (EFT) direct to our Bank Account or a cash payment by visiting our showroom in person. We also accept credit card payments, 2% credit card surcharge apply.

Can I rent from Unique Car Rentals using an International Drivers License?

Yes, we accept presentation of an International Drivers License. You must however also produce an International License Permit, a Passport and another form of Identification when making your booking.

Can I collect my vehicle from Melbourne’s Tullamarine Airport?

Yes, our vehicles can be picked up or dropped off at the Melbourne Tullamarine Airport. Additional Charges Apply. 

Can I have my rental vehicle delivered to my hotel?

Yes, we can arrange for delivery of your rental vehicle to the hotel of your choice, within the Melbourne CBD area only.

Is there a bond required?

There is no bond required to hire one of our vehicles however we do require a Pre Authorisation (Hold on your Credit Card) when your collecting the vehicle on the day. Pre-Auth amount is between $1,000.00 – $20,000.00 , depends on which vehicle you hire.

How long does it take for my pre authorisation to be returned?

Your pre authorisation will automatically be released as soon as the vehicle is returned in the same condition as which it was picked up (It can take approximately 5-7 working days for funds to clear depending on your financial institution).

If damage is sustained to a vehicle while on rental it can take up to 10 weeks for your pre authorisation to be returned as insurance excesses need to be determined.

What happens if I damage a vehicle?

A report and inspection will occur upon you returning the vehicle in which we would then follow up with a further assessment of the vehicle. You will then be contacted within 5 business days with a timeframe as to the repair of the vehicle and the steps we will follow to have your dispute resolved.

Do you have luxury car rentals for overseas?

For all travel in Europe, please contact our European partners  “Europe Luxury Car Hire – is the largest European luxury car rental company. Combined with a gold standard service we provide a prestige range of vehicles from Supercars, Sports cars to SUVs, for the ultimate driving experience.”

What is your cancellation policy?

All rentals cancelled within 48 hours of the rental will not receive a refund. Any rentals cancelled prior to 48 hours before pickup will incur a 50% cancellation fee.

OUR CONTACT NUMBER:

+61 3 8488 7800

OUR EMAIL:

enquiry@uniquecarrentals.com.au

OUR ADDRESS:

3/68 Green st
Cremorne, Victoria
Australia 3121

HOURS OF OPERATION:

MONDAY: 9-5:30PM
TUESDAY: 9-5:30PM
WEDNESDAY: 9-5:30PM
THURSDAY: 9-5:30PM
FRIDAY: 9-5:30PM
SATURDAY: 9-5:30PM
SUNDAY: APPOINTMENT ONLY